Web Hosting Refund Policy
Chakery offers a 30-day money-back guarantee on hosting services. Ifthe customer wishes to cancel hosting services within a 30-day period for any reason, he/she has to notify Chakery via e-mail or phone and the payment will be refunded.
Domain Registration Refund Policy
Since all domains registered through our registrars cannot be refunded, they will be subject to a $15.00 annual domain registration fee. Therefore, if the customer purchased a hosting account with a domain registration, the domain registration fee will be deducted from the refund amount. As the customer is the owner of the registered domain name, arrangements can be made to transfer its registration to another provider. Chakery does not offer any partial or prorated refunds after the initial 30-day money-back guarantee period.
Website Design Refund Policy
When you have contracted to have Chakery design and develop a website, Chakery will adhere to the terms of our website agreement. If Chakery has not performed to its service agreement, then there will be a full refund of the initial deposit. Upon agreement the initial deposit shall be fifty percent (50%) of the quoted cost of the website, and fifty percent (50%) upon its completion. If Chakery has faithfully performed its obligation then there are no refunds. When the website has been fully completed as per the terms of the agreement, the balance shall be due and payable upon completion of the project.
Should there be any doubt that Chakery has not performed as per the agreement, there shall be discussions to have dispute resolution. If the process finds that Chakery has acted in faithful performance of its obligation, the balance shall be considered due and payable, and the website shall not be turned over till such payment shall be made.
If it is determined that Chakery has not performed its service obligation then there will be adjustments either monetarily or by correcting the work. If the client indicates complete dissatisfaction and such is proven to be reasonable, then all monies will be refunded, and the website that has been created shall be taken down.
SEO Refund Policy
We do not provide refunds for SEO services rendered. SEO is purchased 30 days in advance. If you are on a recurring billing payment plan for SEO or other services you may cancel it at any time. You will not, however, be refunded for the current month. The cancellation will stop any new charges from incurring and we will continue to provide the services already paid for until the end of the current payment period.